Where to write about support

Migrant Help free helpline: 0808 8010 503

These inboxes are read Monday to Friday, 9am to 5pm. If it is urgent, call the free helpline 0808 8010 503, use Webchat, or open Raise an Issue on the Migrant Help site. The line for eligibility and changes of circumstances (EAGL) runs Monday to Friday, 8am to 8pm.

Migrant Help — support while your asylum claim runs

• s95newapplications@migranthelpuk.org A new Section 95 support application — if you fill in the ASF1 form yourself.
• s95supportingdocuments@migranthelpuk.org Documents for an ASF1 application: proof of destitution, medical papers, bank statements, a letter from whoever is hosting you, utility bills.
• s4@migranthelpuk.org A Section 4 or Schedule 10 application.
• coc@migranthelpuk.org A change of circumstances: moving, pregnancy, a new baby, adding a family member, extra payments. Not for move requests if you are in contingency or initial accommodation.
• rfi@migranthelpuk.org A reply to a Home Office Request for Information (RFI) about your application.
• proofofsupport@migranthelpuk.org Proof that you receive support. Banks, schools and benefit offices often ask for it.
• copysupportdecisions@migranthelpuk.org A copy of your support decision letter, if you have lost yours.
• supportterminationrequests@migranthelpuk.org End your support after you have been granted leave to remain.
• positivemoveon@migranthelpuk.org Reinstate support after leave to remain — if the home needs adapting or there are safeguarding concerns.
• sar@migranthelpuk.org Ask Migrant Help for your own records: your file, call recordings, chat transcripts. This is separate from a Home Office data request.
• consent@migranthelpuk.org Consent for another organisation to act for you. The consent must name Migrant Help — broad wording like "any organisation" is not accepted.
• complaints@migranthelpuk.org A complaint about Migrant Help itself. Complaints about the accommodation provider, the payment provider or Home Office services go to the free helpline or Webchat instead.
• outreach@migranthelpuk.org A referral to the outreach service for people in a vulnerable situation.
• info@migranthelpuk.org General questions when nothing above fits.

Home Office — your case, documents and data

• ahrocentralcommunicationshub@contactus.homeoffice.gov.uk Questions about your own asylum claim: how it is progressing, changed details, flagging urgency.
• ahrocentralcommunicationshub@contactus.homeoffice.gov.uk Move your interview to another date.
• ARCenquiries@homeoffice.gov.uk ARC card: lost, broken, wrong details on it.
• AsylumSupportDecisions@homeoffice.gov.uk Questions about a support decision made by the Home Office.
• subjectaccessrequest@homeoffice.gov.uk Ask the Home Office for your own data — case papers, correspondence, decisions (SAR).
• traveldocumentenquiries@homeoffice.gov.uk Refugee travel document: how the application is going, what is happening with an issued document.
• CSUEC@homeoffice.gov.uk Permission to send further submissions by post if you cannot come in person.
• AFCCleaveinline@homeoffice.gov.uk Leave in line with the parents for a child born in the UK.
• ukvipap@homeoffice.gov.uk A Pre-Action Protocol letter — the step before judicial review, using the gov.uk template.

Organisations only

The operator keeps these two inboxes for partner organisations. If you are writing about your own case you will not get a reply from them — use the addresses above or the free helpline.

• escalations@migranthelpuk.org Organisations only: escalate an unresolved asylum support case.
• outreachcommissioning@migranthelp.org Organisations only: Commissioning Framework queries. The domain has no "uk" — that is how the operator lists it.

Addresses are taken from the Migrant Help page and from our own pages that already used them. We do not give immigration advice — we only show where to go.