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Asylum · Contacting the Home Office · Information current29 Jul 2026· Next review: 29 Aug 2026
Information current
29Jul2026
Next review: 29 Aug 2026

How to email AHRO — contacting the Home Office

AHRO Central Communications Hub is the main way to contact the Home Office about your asylum claim: change of address, submitting documents, progress updates. You can write yourself — free, no solicitor needed. Use the builder below: fill in the fields and the English email assembles itself.

📧 Email AHRO — tap to open your mail app ahrocentralcommunicationshub@contactus.homeoffice.gov.uk one address for all queries · emails must be in English
13
types of query
one address for all of them
2–8 wks
typical reply time
URGENT in the subject if time-sensitive
£0
free
no solicitor needed
EN
English only
ready templates below
⚠️ This page is general information, not legal advice. Notifying AHRO of a change of address or submitting documents is something you can do yourself — no solicitor needed. But advice on your specific case (appeals, JR, PAP) may only be given by advisers registered with the Immigration Advice Authority (IAA) and qualified solicitors — free options in our directory.
⚡ No time to read Build your email in 2 minutes The builder puts your details into a ready English template — just copy and send →
01

Build your email

Email builder

✉️ Build your email — 2 minutes

Fill in the fields — the email text builds itself. Then copy and send.

🔒 Everything stays in your browser. We do not save or send anything.

* — required fields.

✍️ Emails to the Home Office must be in English. The template is already in English.

Your email

Yellow = still to fill in.
To ahrocentralcommunicationshub@contactus.homeoffice.gov.uk
Subject — one short line
Email text — goes in the big box 
 
  
 
 📧 Open in your mail app — everything fills in itself 
Works if your device has a mail app set up. If not — copy the three fields step by step below.
 
 
 
📮 How to send — step by step
 
     
  1. Open your email (Gmail, Outlook) and tap "Compose".
    2.  
  2. Copy the address above and paste it into the "To" field.
    3.  
  3. Copy the subject and paste it into the "Subject" field.
    4.  
  4. Copy the email text and paste it into the big box at the bottom.
    5.  
  5. Attach files with the paperclip 📎 if needed. Check and press "Send".
    6.  
 
⚠️ Common mistake: pasting the whole email into the "Subject" field. The subject is one short line. The email text goes in the big box below it.
 
 
   
  
 
02
When to use AHRO email
 

The canonical address comes from the official AHRO guidance on GOV.UK (last updated 28 April 2026):
ahrocentralcommunicationshub@contactus.homeoffice.gov.uk.
          Some pages of the gov.uk/claim-asylum guide show variants — asylumcentralcommunicationshub@homeoffice.gov.uk
          and AHROcentralcommunicationshub@homeoffice.gov.uk — these are the same hub.

 
 
 
 1 Change of address (private accommodation only) 
 2 Change of contact details (email, phone) 
 3 Change of personal details (name, date of birth, nationality) 
 4 Withdrawing an asylum claim 
 5 Submitting additional documents / evidence 
 6 Corrections to a screening or asylum interview transcript 
 7 Requesting copies of Home Office documents 
 8 Queries about dependants 
 9 Requesting prioritisation of your asylum claim 
 10 Requesting a progress update on your claim 
 11 ARC queries (via gov.uk form, not this email — see below) 
 12 Unable to attend an asylum interview 
 13 Submitting a Letter of Authority (by a representative) 
 
 
 
  
 
03
Templates as text
The same emails the builder assembles — if you prefer to write manually.
  
 
 
Change of address
 
Only if you are in private accommodation (not Home Office accommodation)
 
 
Dear AHRO Central Communications Hub,

Please see the below query in relation to my asylum claim:

- Name: [YOUR FULL NAME]
- Home Office / port reference / UAN: [YOUR REFERENCE]
- Date of birth: [DD/MM/YYYY]
- Nationality: [YOUR NATIONALITY]
- Current address: [YOUR CURRENT ADDRESS]
- Email: [YOUR EMAIL]

I would like to inform you that I have moved address.
My new address is: [INSERT NEW ADDRESS]

Please see attached evidence confirming the new address.

Yours sincerely,
[YOUR NAME]
 
  
 
 
Change of personal details (name, date of birth, nationality)
 
For a name change — attach the deed poll to this email first, then order a new ARC
 
 
Dear AHRO Central Communications Hub,

Please see the below query in relation to my asylum claim:

- Name: [YOUR FULL NAME]
- Home Office / port reference / UAN: [YOUR REFERENCE]
- Date of birth: [DD/MM/YYYY]
- Nationality: [YOUR NATIONALITY]
- Current address: [YOUR CURRENT ADDRESS]
- Email: [YOUR EMAIL]

I would like to inform you of a change of details.

[DESCRIBE THE CHANGE, e.g.: "My name has changed from [OLD NAME] to [NEW NAME] following a deed poll dated [DATE]. Please find the deed poll attached."]

Yours sincerely,
[YOUR NAME]
 
  
 
 
Submitting documents / evidence
 
Add "GRAPHIC CONTENT WARNING" to the subject if material contains disturbing images
 
 
Dear AHRO Central Communications Hub,

Please see the below query in relation to my asylum claim:

- Name: [YOUR FULL NAME]
- Home Office / port reference / UAN: [YOUR REFERENCE]
- Date of birth: [DD/MM/YYYY]
- Nationality: [YOUR NATIONALITY]
- Current address: [YOUR CURRENT ADDRESS]
- Email: [YOUR EMAIL]

Please find attached evidence to be considered in my asylum claim.

[DESCRIBE WHAT YOU ARE SUBMITTING]

Yours sincerely,
[YOUR NAME]
 
  
 
 
Request a progress update
 
 
Dear AHRO Central Communications Hub,

Please see the below query in relation to my asylum claim:

- Name: [YOUR FULL NAME]
- Home Office / port reference / UAN: [YOUR REFERENCE]
- Date of birth: [DD/MM/YYYY]
- Nationality: [YOUR NATIONALITY]
- Current address: [YOUR CURRENT ADDRESS]
- Email: [YOUR EMAIL]

Please provide a written update on the progress of my asylum claim.

Yours sincerely,
[YOUR NAME]
 
  
 ARC queries — use the gov.uk form, not this email. All ARC queries must go through the
official form on gov.uk, not the AHRO email.
          See our ARC card page for the four cases and step-by-step instructions.

 
  
 
04
Key practical rules
 
 
 📍 
 
AHRO first — then ARC
 
If you need to update your address, name or other details — notify AHRO first. Only after the change is confirmed should you order a new ARC through the gov.uk form. Not the other way round — otherwise the card will go to the wrong address.
 
 
 
 📝 
 
Name change — three steps
 
1. Obtain a deed poll. 2. Email the deed poll to AHRO using the "Change of personal details" template. 3. Once the change is confirmed, order a new ARC via the gov.uk form.
 
 
 
 💼 
 
Work Permitted vs No Work on ARC
 
If your card shows "No Work" but your Bail grants Work Permitted, correct this via the ARC enquiry form. Reason for replacement: "incorrect work condition". Attach the Bail document.
 
 
 
 
  
 
05
What is NOT handled via AHRO email
 
 
 
 ✕ 
 Complaints — use the online form at gov.uk/complain-uk-visas-immigration 
 
 
 ✕ 
 Pre-Action Protocol (PAP) — use the gov.uk PAP template letter, send to ukvipap@homeoffice.gov.uk 
 
 
 ✕ 
 Judicial Review (JR) — use claim form N461 in the Administrative Court

 
 
 ✕ 
 Home Office accommodation queries — contact Migrant Help (0808 8010 503)

 
 
 ✕ 
 ARC queries — via the ARC enquiry form on gov.uk, not email

 
 
 
 
  
 
Frequently asked questions
 
 
Frequently asked questions
 
 How long does AHRO take to reply? 
There is no fixed timeline. In practice, expect 2 to 8 weeks depending on workload. For time-sensitive queries (e.g. a data error before an interview), add URGENT to the subject line.
 
 Can I call instead of emailing? 
AHRO does not have a single phone line. Email to ahrocentralcommunicationshub@contactus.homeoffice.gov.uk is the primary channel. For urgent accommodation queries, call Migrant Help: 0808 8010 503.
 
 What if I get no reply? 
Wait 8 weeks, then send a follow-up email with the same subject line, adding "Reminder" at the start. If you have a court deadline, seek legal advice.
 
 Do I need a solicitor to email AHRO? 
No. Anyone can write using the builder or the templates in this guide. A solicitor is only needed for legally complex matters such as appeals, JR or PAP.
 
 Does the email have to be in English? 
Yes. All emails to AHRO must be in English. Use the builder or the ready-made templates in this guide.
 
 I live in Home Office accommodation and I am moving — do I need to email? 
Only if you are moving into private accommodation (not provided by the Home Office). In that case, complete the MCC form on gov.uk instead of emailing AHRO. If the Home Office is moving you to another of their properties, you do not need to do anything.
 
 Can I send documents as evidence? 
Yes. Use the "Submitting documents" template. If the material contains graphic content (violence, injuries), add "GRAPHIC CONTENT WARNING" in the subject line.
 
 
   
  
 This is information, not legal advice. Everything on this page is a general description
        of how to contact the AHRO Central Communications Hub. You can notify a change of address or submit
        documents yourself. For legally complex matters — appeals, JR, PAP — speak to a solicitor or an
        IAA-registered adviser: free options in our directory.


 
 Sources: gov.uk · How to email the AHRO Central Communications Hubgov.uk · ARC enquiry formgov.uk · Complain about UK Visas and ImmigrationMigrant Help UK  
 Last updated: 29 July 2026 — checked against the official AHRO guidance on GOV.UK,
        "How to email the AHRO Central Communications Hub" (updated 28 April 2026).

  
 
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