Emergency contacts for reporting problems
If you have a problem with your reporting — call Migrant Help first (free, 24/7). Below is a full list of organisations and phone scripts you can use.
Main emergency contacts
| Organisation | Phone | How they help |
|---|---|---|
| Migrant Help | 0808 801 0503 | Reporting support, missed check-ins, emergency situations |
| BID | 020 7456 9750 | Legal help with detention, immigration bail (Mon–Thu 10:00–12:00) |
| Detention Action | 0800 587 2096 | Help for those detained in immigration removal centres |
| Refugee Council | 020 7566 0500 | Refugee advice, support and referrals to solicitors |
| JCWI | 020 7482 5387 | Immigration legal advice |
| Helen Bamber Foundation | 020 3058 2020 | Support for survivors of torture and trafficking |
| Medical Justice | 0204 551 1280 | Medical reports for immigration cases |
| Right to Remain | Online | Information and resources for people in the immigration system |
Russian and Ukrainian-speaking organisations
| Organisation | Contact | Profile |
|---|---|---|
| EERC | 07521 857 415 | Eastern European migrants in the UK |
| Russian Speaking Community UK | Online | Community and resources in Russian |
| AUGB | 020 7229 8392 | Association of Ukrainians in Great Britain |
| Moseley for Ukraine | Online | Support for Ukrainians in Birmingham |
| LUCA | Online | Latin and Ukrainian Community Association |
| Frontline Migrant Workers | Online | Migrant workers' rights |
Immigration solicitors
Only IAA-registered advisers can give paid immigration advice. Find one near you:
Find an immigration lawyerLocal community support
If you don't know where to turn right now:
- Your local imam or priest — often the first step to community support
- Help to Claim (Universal Credit) — 0800 144 8444 — 8:00–18:00, Mon–Fri
- Local mosque, church or synagogue — can signpost to immigration lawyers
Phone scripts
Use these phrases word-for-word — they are short and clear for call handlers.
When calling Migrant Help (0808 801 0503):
"Hello. My name is [your name]. I am on immigration bail and I have a reporting condition. I need help — I have [missed my appointment / a problem with my reporting]. My Home Office reference number is [number]. Can you help me please?"
When calling the reporting centre:
"Hello. My reference number is [number]. I am calling about my reporting appointment on [date]. I [could not attend / need to reschedule] because [reason]. I want to comply with my bail conditions. What should I do?"
If pressured to come in immediately:
"I understand. I will speak to my solicitor first before coming. Please give me your name and a reference number for this call. I will call back."
Do not panic. You have the right to take legal advice before attending.
Frequently asked questions
Who should I call if I missed a reporting appointment?
Your first call — Migrant Help: 0808 801 0503 (free, Mon–Fri 8:00–20:00; 24/7 for emergencies). They can help you contact the Home Office and explain the situation.
What is BID and how can they help?
Bail for Immigration Detainees (BID) is a charity that helps people detained under immigration powers to access legal assistance and apply for immigration bail.
Are there Russian or Ukrainian speaking organisations that can help?
Yes: EERC (Eastern European Resource Centre), AUGB (Association of Ukrainians in Great Britain), LUCA (Latin and Ukrainian Community Association), and others.
This page contains general information only and does not constitute legal advice. For your specific situation, contact an IAA-registered immigration adviser or solicitor.