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Emergency contacts for reporting problems

Updated: 2025-05-09
In short

If you have a problem with your reporting โ€” call Migrant Help first (free, 24/7). Below is a full list of organisations and phone scripts you can use.

Migrant Help โ€” free, round the clock
emergency support available at any time
organisations that can help

Main emergency contacts

Organisation Phone How they help
Migrant Help 0808 801 0503 Reporting support, missed check-ins, emergency situations
BID 020 7625 0505 Legal help for those detained, immigration bail applications
Detention Action 020 7694 0243 Help for those detained in immigration removal centres
Refugee Council 020 7566 0500 Refugee advice, support and referrals to solicitors
JCWI 020 7482 5387 Immigration legal advice
ASIRT 0114 253 4589 Emergency support when at risk of detention
Helen Bamber Foundation 020 7813 8906 Support for survivors of torture and trafficking
Medical Justice 020 7249 9701 Medical reports for immigration cases
Right to Remain Online Information and resources for people in the immigration system

Russian and Ukrainian-speaking organisations

Organisation Contact Profile
EERC 020 8686 2244 Eastern European migrants in the UK
Russian Speaking Community UK Online Community and resources in Russian
AUGB 020 7229 1951 Association of UK Russians and CIS nationals
Moseley for Ukraine Online Support for Ukrainians in Birmingham
LUCA Online Latin and Ukrainian Community Association
Frontline Migrant Workers Online Migrant workers' rights

Immigration solicitors

Only IAA-registered advisers can give paid immigration advice. Find one near you:

Find an immigration lawyer

Local community support

If you don't know where to turn right now:

Phone scripts

Use these phrases word-for-word โ€” they are short and clear for call handlers.

When calling Migrant Help (0808 801 0503):

"Hello. My name is [your name]. I am on immigration bail and I have a reporting condition. I need help โ€” I have [missed my appointment / a problem with my reporting]. My Home Office reference number is [number]. Can you help me please?"

When calling the reporting centre:

"Hello. My reference number is [number]. I am calling about my reporting appointment on [date]. I [could not attend / need to reschedule] because [reason]. I want to comply with my bail conditions. What should I do?"

If pressured to come in immediately:

"I understand. I will speak to my solicitor first before coming. Please give me your name and a reference number for this call. I will call back."

Do not panic. You have the right to take legal advice before attending.

Frequently asked questions

Who should I call if I missed a reporting appointment?

Call Migrant Help first: 0808 801 0503 (free, 24/7). They can help you contact the Home Office and explain the situation.

What is BID and how can they help?

Bail for Immigration Detainees (BID) is a charity that helps people detained under immigration powers to access legal assistance and apply for immigration bail.

Are there Russian or Ukrainian speaking organisations that can help?

Yes: EERC (Eastern European Resource Centre), AUGB, and LUCA (Latin and Ukrainian Community Association) among others.

Missed a check-in? Read this first โ†’

This page contains general information only and does not constitute legal advice. For your specific situation, contact an IAA-registered immigration adviser or solicitor.

โš ๏ธ StartNewLife is an information project โ€” not regulated by the IAA (Immigration Advice Authority). We do not provide immigration advice within the meaning of Section 84 of the Immigration & Asylum Act 1999. All content is general information only and does not replace advice from a regulated lawyer (IAA / SRA / BSB) about your specific case.